TERMS & CONDITIONS
Cancellation & Transfer Policy
I understand that circumstances can change, and I aim to be as fair and transparent as possible.
- Up to 14 days before the course start date: Paid fees will be refunded in full, less a €50 administration fee. Alternatively, if the course is running again, you may transfer your booking to a later date at no extra cost.
- Less than 14 days before the course start date: A cancellation fee of 50% of the course fee will apply. Alternatively, if the course is running again, you may transfer your booking to a later date, subject to availability.
- Less than 48 hours before the course start date / non-attendance: Unfortunately, no refund can be issued. Alternatively, if the course is running again, you may transfer your booking to a later date, subject to availability.
All cancellations or transfer requests must be made in writing by email.
If a course is cancelled by the organiser, participants will receive a full refund of fees paid or may choose to transfer to another date where available.
Duration of session:
Each therapy session is 50 minutes. The counsellor will begin to wrap up the session after 45 minutes.
Cancellation or Change of Appointment:
If you need to cancel or change your appointment, please let me know at least 24 hours in advance. If the cancellation occurs less than 24 hours before scheduled appointment, a 100% cancellation fee may apply.
Confidentiality:
All counselling is confidential as laid down by the Irish Association of Counselling and Psychotherapy Code of Ethics. There are however some limits to confidentiality. These include:
Counsellors regularly present their work in clinical supervision. The aim of this is to monitor and improve clinical work undertaken. All supervision is done on a confidential basis and the client’s name is never used.
If the counsellor evaluates that the client is a danger to self, others, or the counsellor.
A disclosure of abuse involving a minor (under 18 years) or any other child protection issues.
Record keeping
I keep only factual details of therapy sessions without my opinion. All notes are kept without any personal details of my clients and they are kept in a locked steel cabinet. As a client you can request to see your notes at any time.
Number of Sessions of Counselling/Psychotherapy:
Whilst the number of sessions required depends on your individual needs and the complexity of the issues disclosed, we would recommend that you attend a minimum of six sessions of counselling to benefit from the process. This is reviewed at the sixth session and at six weeks intervals thereafter.
Payment:
The client pays after each session the agreed fee.
